Privacy policy.

LPI Buyers Agency Pty Ltd (ABN 54 685 912 912), referred to as "LPI", "we", "us" or "our", respects your privacy. This policy explains how we collect, use, store and disclose your personal information when you visit our website, enquire about our services or become a client. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What we collect

Depending on how you deal with us, we may collect:

• Contact details, such as your name, email address, phone number and postcode.
• Enquiry and booking details, such as your budget, goals, timeframe and anything you tell us in a form, call or meeting.
• Client information needed to act for you, such as your buying brief, finance position, ownership structure and identification required by law.
• Website usage information, such as your browser type, device, pages visited and approximate location, collected through cookies and similar technologies.

You can browse our website without telling us who you are. If you choose not to give us certain information, we may not be able to provide our services to you.

2. How we collect it

We collect information directly from you when you fill in a form on our website, book a call, email or message us (including on Instagram), or work with us as a client. With your consent, we may also receive information from people involved in your purchase, such as your mortgage broker, accountant, solicitor or conveyancer.

3. How we use it

• To respond to your enquiry and arrange your discovery call.
• To provide our buyers agency services, including researching, assessing, negotiating and purchasing property on your behalf.
• To introduce you to professionals in our network, such as brokers, accountants, solicitors, building and pest inspectors and property managers, where you ask us to.
• To send you market updates or suburb reviews if you've asked to receive them. You can unsubscribe at any time.
• To improve our website and services, and to meet our legal and regulatory obligations, including as a licensed real estate agent.

4. Who we share it with

We don't sell your personal information. We only share it where needed to provide our services or where the law requires it, including with:

• professionals in our network that you've agreed to be introduced to;
• selling agents, vendors' representatives and conveyancers when we're negotiating or buying a property for you;
• service providers that help us run our business, such as website hosting, form handling, scheduling (Calendly), email and cloud storage providers;
• government bodies, regulators or law enforcement where required or authorised by law.

Some of our service providers may store information outside Australia, including in the United States. Where this happens, we take reasonable steps to make sure your information is handled in line with Australian privacy law.

5. Cookies and analytics

Our website and the tools embedded in it (such as Calendly and Google Fonts) may use cookies and similar technologies to make the site work and to understand how it's used. You can block or delete cookies in your browser settings, although some features may not work as intended.

6. How we protect it

We take reasonable steps to protect your information from misuse, loss and unauthorised access, including using secure, password-protected systems and limiting access to people who need it. When we no longer need your information, and are not required by law to keep it, we securely delete or de-identify it.

7. Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by emailing us. We'll respond within a reasonable time, usually within 30 days. In limited cases the law allows us to refuse access; if so, we'll explain why.

8. Complaints

If you have a concern about how we've handled your personal information, please email us first and we'll work to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

9. Third-party websites

Our website links to other sites, such as Instagram, Google and realestate.com.au. We're not responsible for their privacy practices, so please read their policies.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact us

LPI Buyers Agency Pty Ltd
Email: info@lpibuyers.com.au
Queensland, Australia